Your vacation should be an amazing experience that will encourage you to come back again and again to that resort or destination that captivated you so much. That’s why we must caution you about potential scams you could run into both before, during, and after your vacation.
How do illegal businesses operate?
There are businesses devoted to reselling travel experiences or vacation packages for less than their typical cost and trying to pressure you into providing confidential data or making a payment.
These fake companies copy logos, electronic signatures, and the entire image of companies. Furthermore, they claim to be part of the collection, reservations, legal department, or affiliated companies.
Tips to avoid becoming a victim of fraud
1. Email
All communication related to the company must come from the domain @velasresorts.com
Scammers often create fake emails that appear legitimate by using addresses that closely resemble ours, with small alterations in the domain, such as changing a letter, adding a number, or using a similar domain like .net or .org instead of .com. These minor changes can be difficult to spot at first glance but are clear indicators of fraud.
If you receive a suspicious email, notify us immediately by calling or sending a message to legalinfo@velasresorts.com, our team will then proceed to report it to the relevant authorities.
2. Website
Our official websites are:
Scammers can also create fake websites that mimic the look and content of our official pages. These sites usually have web addresses that closely resemble the originals but with slight modifications, such as missing letters or unnecessary added characters. If you notice any change or variation in the web address that raises doubt, consider it a fraudulent website.
Always double-check the URL and ensure it matches our official domains exactly before entering any personal or financial information.
3. Financial information
No legitimate company, such as Velas Resorts, will ever ask for personal or financial information regarding your Vacation Club membership. We will never store or use your personal information for any unauthorized purpose.
4. Social media
Avoid sharing personal information on social media, forums, or private groups. By doing this, your data will be exposed, and it will be more likely that illegitimate companies will use it.
Our Vacation Club has an official WhatsApp account, in case you wish to get in touch with us. The number is +52 (322) 226 7945, and this is a verified account, which you can confirm by the green badge that will appear next to our account name.
Our official social media channels are:
5. Bank details
To prevent fraud, it is important that you put your membership fees into the designated bank account that is shown on your receipt or invoice.
If you believe you have been a victim of fraud, report it to legalinfo@velasresorts.com
We will contact you as soon as possible!
